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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Christian

Daniel Christian

November 6, 2024

5  out of  5
rating by Daniel Christian
"Honest. Crystal clear. Willing to go the extra mile to ensure the rates are EXACTLY right. While I admire Jake from SF and Caitlin Clark’s beautiful jump shot and love for basketball, finding Tyler O’Brien at Matthew Casillas‘s office was the swish that really mattered. Bottom line? I’m grateful and should be. Dan Christian"
We responded:
"Thank you for sharing your positive experience with Tyler, Daniel! I am delighted to hear his dedication and clarity made a significant impact. We appreciate your kind and thoughtful review. We are motivated by you to continue providing these exceptional experiences. Let us know if we can help with anything else! ~ Matthew"
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Vinu Joseph

November 4, 2024

5  out of  5
rating by Vinu Joseph
"Service was prompt, and got me the policy that fit my budget."
We responded:
"Thank you Vinu, for taking the time to share your experience. We appreciate the five-star review. If there is anything else you need let us know ~ Matthew"
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Jonathan Nesbitt

November 1, 2024

5  out of  5
rating by Jonathan Nesbitt
"Matt and Tyler have always been very helpful. Besides having good rates, the customer service aspect is top notch. Keep up the good work guys!"
We responded:
"Thank you Jonathan, we appreciate the kind words and you taking the time to share your experience! ~ Matthew"
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Roxie Hoffmann

November 1, 2024

5  out of  5
rating by Roxie Hoffmann
"Awesome reasonable cars and house"
We responded:
"Roxie, Thank you for the five-star review! Please let us know if you need help with anything else. ~ Matthew"
Profile photo of Heather List

Heather List

November 1, 2024

5  out of  5
rating by Heather List
"I’ve recently had the pleasure of having several conversations with Tyler O’Brien about switching agents when it comes to my home, auto and business policies. We had an agent that left State Farm all together leaving us without someone so the company placed us with an agent in a different county. My husband wasn’t very happy and had mentioned switching agents and especially wanted to find someone closer to home. I’ve made several calls and Tyler was the one who made it seem so simple and answered all of my crazy questions. I think we finally found a guy that made us feel at home so we will definitely be making the switch!! Thank you again Tyler for all your help, we definitely appreciate you and your time!"
We responded:
"Thank you for your kind words Heather! I am thrilled Tyler was able to provide support as you explored your options, making the transition seamless. It’s wonderful to know he could answer your questions and help you feel at home. We’re excited to welcome you and your family! ~ Matthew"
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Kayla Rosselli

October 29, 2024

5  out of  5
rating by Kayla Rosselli
"Tyler was very helpful throughout the quoting process. Happy to have switched!"
We responded:
"Thank you Kayla, we are so happy to have you as a policyholder and look forward to working with you. If there is anything Tyler, Faith or I can help with don’t hesitate to ask. ~ Matthew"
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Josh Voelkers

October 29, 2024

5  out of  5
rating by Josh Voelkers
"Absolutely fantastic service! The team here is incredibly responsive and always quick to help with any questions or claims. I really feel valued as a customer—they genuinely care about me, not just as a policyholder, but as a person. Highly recommend to anyone looking for reliable and caring insurance support!"
We responded:
"Josh, Thank you so much for your kind words! We really appreciate the feedback and recommendation. If you need any help, don’t hesitate to reach out. ~ Matthew"
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J Kirk

October 15, 2024

5  out of  5
rating by J Kirk
"This office has been great. Everyone I have dealt with at this office has been great. Tyler has been very helpful through the switching process."
We responded:
"J Kirk, Thank you for your kind words! We are glad to hear you had a positive experience with our office and Tyler was able to help you switch over your policies smoothly. Please let us know if there is anything else you need. ~ Matthew"
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Alex Ricker

September 20, 2024

5  out of  5
rating by Alex Ricker
"Matt and Tyler are great to work with. Saved me a bunch of money on switching to state farm. Highly recommend Matt for any of your insurance needs"
We responded:
"Alex, thank you so much for your review. That’s fantastic we were able to save you money while switching to our office. We appreciate the recommendation and five-star! Let us know if we can help with anything else! ~ Matthew"
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Nicholas Costello

September 16, 2024

5  out of  5
rating by Nicholas Costello
"Just got engaged and Tyler made it very easy to get the ring insured. He was friendly, knowledgeable and made things quick and easy for me"
We responded:
"Hi Nicholas, Congratulations on your recent engagement! We are so happy for you and your fiancé. If you need help with anything else give us a call. ~ Matthew"
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Kara Seibert

September 16, 2024

5  out of  5
rating by Kara Seibert
"Called Tyler’s office this morning and in addition to be efficient, he was super friendly! Within the morning, I had everything squared away and was offered a much more reasonable premium!"
We responded:
"Hello Kara, Thank you for sharing your experience with Tyler. We appreciate you taking the time. If there is anything else you need help with, please don’t hesitate to reach out. ~ Matthew"
Profile photo of Steven Kramoski

Steven Kramoski

September 16, 2024

5  out of  5
rating by Steven Kramoski
"Great service! Very timely and are always able to answer any questions I may have, would definitely recommend!"
We responded:
"Thank you, Steven! We appreciate you taking the time to share your feedback and experience with our office. If we can help in any other way, please reach out. ~ Matthew"
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Anne Goodman

August 29, 2024

5  out of  5
rating by Anne Goodman
"Recently, I had the opportunity to work with Tyler at Matt office. He was prompt, professional and answered my questions in an easy to understand manner. I would highly recommend Matt, Faith and Tyler for all your insurance needs."
We responded:
"Thank you, Anne, for your review. We appreciate you taking the time to share your experience and we can’t thank you enough for the recommendation. It means so much to us. Please reach out anytime. ~ Matt"
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Ann

August 29, 2024

5  out of  5
rating by Ann
"Absolutely love everyone in this state farm office! They are very prompt in responding to questions, new policies, and claim information. I have had many questions that I needed more detailed explanations and everyone has been very kind in explaining in ways I could understand completely. They also give you time to think things over with no pressure tactics like other companies. Super happy we are covered through this office."
We responded:
"Ann, thank you so much for your review. We appreciate the feedback and I’m so happy you had a great experience. We look forward to working with you and your family, please let us know if we can help with anything else. ~ Matthew"
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Rodney Waterman

August 29, 2024

5  out of  5
rating by Rodney Waterman
"Not only did the transfer from TN to IA go smoothly, they helped me work through issues of insuring a 100 year old house. Great group to work with."
We responded:
"Thank you Rodney, We appreciate you sharing your experience and I’m happy we were able to assist and get the home insurance set up. Welcome to Iowa. We look forward to working with you. Please let us know if there is anything else we can help with! ~ Matthew"
Profile photo of Tiffany Thorndike

Tiffany Thorndike

August 26, 2024

5  out of  5
rating by Tiffany Thorndike
"Our family was referred to Matt’s agency from a close friend and after working with Tyler on transferring our auto and motorcycle insurance, I completely understand why our friends raved about this State Farm agency! Tyler was not only personable, but answered all my questions without making me feel silly since my husband usually deals with our insurance needs. Tyler was able to get all the information he needed from me during my initial call and it was a very short time before I had quotes in my email inbox. My husband and I greatly appreciated the promptness and it was no brainer to switch over to State Farm once we saw they were cheaper than other quotes we received with the same coverage. Following our initial contact to start insurance we added a vehicle to our policy for our teenage son and naturally had a lot of questions. Even though Tyler was in another state on vacation he was still responding to our inquiries even though his out of office was on. Our experience thus far has been extraordinary. I reached out to a handful of other insurance carriers for quotes and spoke to a lot of people and our experience with Tyler has been, by far, the absolute best!"
We responded:
"Thank you Tiffany and welcome to State Farm. We look forward to working with you and we want to express our gratitude for your review, it was was so thoughtful and kind. I am so glad you were well taken care of by Tyler. If you need anything we are here to help, please don’t hesitate to reach out. We look forward to working with you and your family. ~ Matthew"
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Emily Vallender

August 26, 2024

5  out of  5
rating by Emily Vallender
"I called so many insurance offices, and was on the phone for nearly an hour with all of them. When I talked with Tyler he helped me right away at no hassle at all. They are definitely who I am using for my home and car insurance."
We responded:
"Thank you, Emily. We are so happy you switched to State Farm. We look forward to working with you and appreciate your feedback! ~ Matthew"
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Jason Dollins

August 15, 2024

5  out of  5
rating by Jason Dollins
"Best agent evah"
We responded:
"Thanks Jason! We appreciate the vote of confidence."
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Jay Murphy

August 8, 2024

5  out of  5
rating by Jay Murphy
"Went to State Farm for new insurance for both my autos and home. Tyler was the agent helping me, he was very knowledgeable and got me into my new policies in a short time. Tyler and State Farm were able to save me a significant amount of money with these policies. Thanks Tyler for a job well done."
We responded:
"Thank you for the review, Jay! We are thrilled Tyler was able to assist you and get your policies set up quickly. That’s also great news you were able to save some $! We appreciate you sharing your experience! If we can help with any thing else, let us know. ~ Matthew"
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Filip Milatovic

August 8, 2024

5  out of  5
rating by Filip Milatovic
"Great service worked quickly in getting me the best policy I needed. Would recommend!"
We responded:
"Thank you for the review, Filip! We appreciate you sharing your experience and your recommendation! If we can help with any thing else, let us know. ~ Matthew"
Profile photo of Temera Duncan

Temera Duncan

August 8, 2024

5  out of  5
rating by Temera Duncan
"Awesome working with Tyler O’Brien! Easy and smooth process. Love that there is an option to communicate through text messages. Made it very accommodating throughout the day. Thank you!!!"
We responded:
"Thank you for the review, Temera! We are thrilled Tyler was able to assist you and make things easy. That’s great the texting was helpful, we love that option too! It definitely helps with the process. Thank you for sharing your experience! If we can help with any thing else, let us know. ~ Matthew"
Profile photo of Paul Brown

Paul Brown

August 8, 2024

4  out of  5
rating by Paul Brown
"Had the pleasure of working with Tyler on switching home and auto back to State Farm. Was with them for 32 years, then had a hail storm issue. Was gone for 4 years, and Tyler assisted with a smooth transition back. Tyler gets 5 stars for his help and candor. State Farm gets 4 stars... pricing could always be better.😁 Thank you Tyler for your help in coming home."
We responded:
"Thank you for the review, Paul! Welcome back! I’m glad Tyler was able to assist you and get your policies set up back up with our office! We appreciate you sharing your experience and look forward to working with you. ~ Matthew"
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Stefanie DeHaven

July 15, 2024

5  out of  5
rating by Stefanie DeHaven
"Tyler and Matthew were so helpful! They were able to ease my concerns and make everything so easy"
We responded:
"Thank you for your five-star review, Stefani! I am thrilled to hear you were taken care of. Providing a smooth and worry-free experience is our goal. If you have any questions or concerns please feel free to contact me or our team. ~ Matthew"
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Andrew Gardner

July 12, 2024

5  out of  5
rating by Andrew Gardner
"Great service and personable. I love having the assurance that my family will be safe and provided for when car troubles occur. Thanks Matt and Tyler!"
We responded:
"Andrew, Thank you for taking the time to share your experience! We appreciate it so much and want you and your family to be safe. We are here for you! ~ Matthew"
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Pah Si

July 9, 2024

5  out of  5
rating by Pah Si
"If you or anybody that you know looking for auto insurance, this place is your best option. Matthew helped me with all the process and it was very quick. I also got a great deal comparing to my old insurance with the same coverage"
We responded:
"Pah, Thank you so much for taking the time to share your experience with our office. We are glad you had a great experience. Please let us know if we can help with anything else. Thank you ~ Matthew Casillas"